FAQ

How to uphold the durability of a phone case?

Avoid exposing the phone case to extreme temperatures, regularly cleansing it, and refraining from excessive bending or stretching can assist in prolonging its lifespan.

Does a phone case dim the phone screen?

Most phone cases do not dim the phone screen, although some low-quality cases may affect display effectiveness. Opting for a transparent, high-quality phone case can mitigate such impact.

Does a phone case add weight to the phone?

The weight of a phone case is typically light and does not substantially increase the phone’s weight. However, thicker or heavier cases might give a perception of added weight.

How does a phone case prevent scratches?

The majority of phone cases effectively shield the phone exterior from scratches, providing an additional layer of protection. Opting for silicone or TPU material cases can better safeguard against scratches.

Can a phone case impact the phone’s camera functionality?

Certain phone case designs may affect the phone’s camera functionality, especially concerning flash or lens focusing. Choosing a case tailored to your phone model can reduce such impact.

Where can I locate tracking details for my order?

Your order confirmation email includes comprehensive order information, including the order number. Additionally, you will receive a tracking number allowing you to monitor your order’s progress.

How can I alter/amend my delivery address?

Prior to shipment, adjustments to your order address are feasible. To modify your order address, kindly liaise with our customer service team.

My package has gone missing! What should I do?

If you possess a tracking number, utilize it to check the parcel’s status online. Verify for any updates or delivery confirmations. Alternatively, reach out to us, and we shall investigate the specific circumstances.

Help! I received someone else’s order?

If you’ve received a different order, promptly contact our customer service team. Reach us through the website’s contact page or via email, providing the order number and your contact details for speedy resolution.

My item arrived damaged. What should I do?

In the event of an item arriving damaged during transit, promptly engage our customer service team, sharing relevant photos and the order number. We will expedite the process for a refund or product replacement. We place high value on customer satisfaction, striving to ensure your shopping experience is smooth and pleasant.

I just placed an order, but the size I ordered is incorrect or my delivery address is wrong. What can I do?

Should you detect any errors in your order, swiftly connect with our customer service team. If the order hasn’t shipped yet, we can assist with size or address modifications. If the order is in transit, we’ll endeavor to aid you in resolving the issue, potentially necessitating additional delivery charges or other remedial actions.